Imagine walking into a restaurant where every dish arrives seamlessly and swiftly, creating a smooth, delightful dining experience. This innovation is brought to life by robot servers, a modern solution transforming traditional restaurant operations. In partnership with 365Robot Pte Ltd, one popular sushi restaurant has embraced the 365Robot-Waiter, a cutting-edge robot server, to enhance service efficiency, elevate customer satisfaction, and automate repetitive tasks.
The Customer: Itacho Sushi – Handmade Sushi Specialists
Our client is a specialist in handmade sushi with a reputation for excellence and authenticity, sourcing premium ingredients from regions like Tokyo, Hokkaido, and Kyushu. They go the extra mile by employing procurement experts in Japan to source top-quality ingredients and ship them directly to their restaurants, ensuring an unparalleled dining experience. Known for its high standards, the restaurant group is committed to offering delicious, premium Japanese dishes at affordable prices, all in a comfortable and welcoming setting.
365Robot-Waiter: Revolutionising Food Delivery Service
To elevate their dining experience, this sushi specialist integrated two units of 365Robot-Waiters into their operations. These robot servers assist in daily food delivery, handling essential tasks such as transporting dishes from the kitchen to the tables. With their large trays (500mm x 420mm) capable of supporting up to 10kg, they efficiently handle various meal sets, from premium sushi platters to hearty hotpot and donburi sets.
When an order is ready, kitchen staff place the dishes on the robot server, which autonomously navigates to a designated delivery point near the customer’s table. From there, front-of-house staff simply pick up the food and serve it to the customer, enhancing the interaction between servers and guests. By reducing the need for waitstaff to move constantly between the kitchen and dining area, the 365Robot-Waiter optimises efficiency and helps servers dedicate more time to personalised customer service.
During peak hours, the two robot servers play a vital role in ensuring orders are delivered promptly. The 365Robot-Waiter’s autonomous navigation system enables multiple robots to work together without human intervention. When approaching a fork or crossing path, the robots automatically adjust their paths based on priority, ensuring a smooth, coordinated workflow.
Key Features of 365Robot-Waiter
- Advanced Microphone and Speaker System: Equipped with a 360° microphone array and speakers that provide clear audio at a range of up to 5 metres, enhancing communication and alert functions.
- Spacious Tray Design: Each tray boasts a total load capacity of 40kg, with a 0.2m² surface area, designed for maximum convenience and safe food transport. With full accessibility from all directions, the trays make loading and unloading simple for kitchen staff.
- Visual Indicators with Colour-Changing Lights: The 365Robot-Waiter is equipped with colour-coded indicators that convey different statuses—green for charging, blue for operation, red for errors or emergency stops, and flashing lights during turns—ensuring staff are always aware of the robot’s operational status.
- Sturdy Chassis with Radar: The robust base includes an advanced radar sensing system and inertial navigation, ensuring balanced movement, precise navigation, and consistent performance across various terrains.
- Optional Full or Partial Covers: With transparent acrylic covers available, the robot provides food safety through 80% sealed covers, which are easy to clean, sanitise, and assemble, ensuring hygienic food transport.
Discover How Robot Servers Can Transform Your Restaurant
The integration of the 365Robot-Waiter in restaurant environments has shown remarkable improvements in service efficiency, especially during busy hours. Keen to explore how the robot server can refine your restaurant workflow and boost productivity? Contact 365Robot Pte Ltd for a Free Consultation today and discover the future of automated dining.